Why do I need to be on time to collect my dog & respect the times for collection & booking in?

This is a boutique hotel for dogs, & it is run as such, we need to be respectful of whoever may or may not be booked into the rooms after you. Time is required to clean and service rooms and appointments should be respected like you would for a normal business meeting or hotel booking. A phone call to say you are running a little late would also be appreciated ;-) As we are dealing with your 'children' and their holiday accommodation. Normal business etiquette applies.