Bookings

Reception, Dog hotel

Contact Details

Ineke (Bookings & General inquiries) - 072 892 7545

Fax - 086 743 7044

Email - info@mustlovedogs.co.za, ineke@mustlovedogs.co.za

Business Hours

Monday - Thursday

08h30am - 13h00pm

(Office & hotel open)

  1. Open for check in/out & interviews
  2. Open for inquiries & administration

13h00pm - 17h00pm

(Office open & hotel closed to public)

  1. Open for admin & inquiries
  2. Closed for check ins/outs and interviews
  3. Time for us to focus on & love the babies and do what we do best.

Fridays 

08h30am - 13h00pm

(Office & hotel open)

  1. Open for check ins & outs
  2. Open for interviews
  3. Open for admin & inquiries

13h00 - 17h00pm 

(Office & hotel closed)

  1. Closed for admin & inquiries
  2. Closed for check ins & outs
  3. Closed for interviews

Saturdays

(Office closed & hotel open)

08h30am - 13h00pm

  1. Open for check ins & check outs.
  2. Interviews by appointment only.
  3. Closed for admin & enquiries.

Please note that we are CLOSED:

  1. PUBLIC HOLIDAYS 
  2. SUNDAYS
  3.   After 13h00pm on FRIDAYS (Office & hotel)

 

All interviews by appointment ONLY

HOTEL PRICES BY REQUEST - Please mail us on info@mustlovedogs.co.za

MLD'S prices are inclusive of the “Boutique” hotel concept – where fewer suites mean your babies get more individual attention and care.

MLD is a ''cut above the rest'' and is not merely a boarding facility, our company is run with integrity, and exacting high standards and is a comprehensive, specialized service incomparable in its field.

Gorgeous, unique, individual suites, with high-end décor, bedding, lights, beds, cushions, chaise couches, and doggie floor beds. Wall heaters & blow heaters are in full use during chilly days or during cold winter months. Windows, fans & porches when it's hot (as a standard) – including radios in every room. Daily cleaning staff, private, manicured gardens, anti-digging structures, and a “lager formation” hotel structure creating a happy, calming hotel atmosphere…

Our ''CENTRAL BARK'' playing area is hugged by all 15 suites and is floodlit at night for safety, and each suite has lanterns glowing comfortingly in between... Gorgeous at night...aah…!

All MLD's prices include food, water, treats (if required), boundless love, attention and extra special supervision as well as fun playtime in our large central play area - “CENTRAL BARK". We offer incomparable, hands on, personal service for your little babies in their own private safe haven of care. Heaters, fans and radios are standard in every room at no extra cost. Personalized packages are created for each client’s needs and requirements

 

Booking Procedure

  1. We request that you bring yout baby/s through for an informal "interview" at our beautiful hotel, so that we can meet you & your babies, in order to conduct an informal assessment on which suite would be more suitable for them
  2. Then once we know this, we can formulate a quotation with any extras that you & they may desire.
  3. Booking forms & questionnaires will be completed.
  4. If a visit cannot be made, submitted forms should be comprehensive and honest, especially pertaining to size and personality for maximum comfort and safety.
  5. Banking details will then be sent through to you.
  6. A 50% deposit will secure your booking.
  7. On arrival you will need to produce up to date vaccination booklets as well as any personal goods and medications for their stay.
  8. Any extras or additional charges will be billed on collection

*No booking will be processed or deposit accepted without an interview or visit before hand, if however, this is not possible, a comprehensive honest questionnaire completed.

If on booking in day, the hotel guest / guests are deemed unsuitable MLD reserves the right of admission.

Punctuality

Punctuality is valued at MLD. Please be on time to your preselected time slot, so that we may attend to each client with the attention and care they deserve. If you are going to be late, please let us know with phone call ahead of time.

Thank you so much for your love & support!